Privacy Policy

Meraki Air Conditioning ("Meraki", "we", "us") respects your privacy. This policy explains how we collect, use and protect personal information in line with the Protection of Personal Information Act 4 of 2013 (POPIA).

1. Who we are

Meraki Air Conditioning, 173 Aberdare Drive, Factory 10, Phoenix Industrial Park, Durban, KwaZulu-Natal. VAT No. 4890278395. Office: 031 500 4998. You can contact our Information Officer by email.

2. What we collect

• Details you submit through our enquiry and SLA estimator forms: name, company, role, email address, phone number, site location and the details of your enquiry or property.
• Messages you send us by WhatsApp, email or phone.
• Basic technical information our web server records automatically (such as IP address, browser type and pages requested) for security and troubleshooting.

3. How we use it

• To respond to your enquiry, arrange site assessments and prepare quotations or SLA proposals.
• To deliver, invoice and support the services you have engaged us for.
• To keep our website secure and prevent spam and abuse.

We do not sell your personal information, and we do not use it for unrelated marketing without your consent.

4. Legal basis and consent

We process your information with your consent (given when you submit a form), to take steps at your request before entering into a contract, and to meet our legal obligations.

5. Sharing

We share information only where necessary: with our hosting and email providers who process it on our behalf, with equipment suppliers or manufacturers where needed for warranty purposes, or where required by law.

6. Cookies and analytics

This website does not use tracking or advertising cookies. If we add analytics in future, we will update this policy and ask for your consent where required.

If you choose to load the embedded Google Map on our contact section, Google may set cookies and process data under its own privacy policy.

7. Retention and security

We keep enquiry information only for as long as needed to respond and to meet legal and accounting requirements. We use reasonable technical and organisational measures, including encrypted (HTTPS) connections, to protect it.

8. Your rights

You may ask us to confirm what personal information we hold about you, to correct or delete it, or to object to its processing. Contact our Information Officer using the details above. You also have the right to lodge a complaint with the Information Regulator of South Africa (inforegulator.org.za).

9. Changes

We may update this policy from time to time. The latest version will always be published on this page.